Frequently Asked Questions


Order Information


Please send your Purchase Order to info@poolplatforms.co.uk or call our order line on 07860 269 925.
If you require a PO form to complete, please let us know as we can provide one for you.

Please make sure you include the following information
Business name, contact number, email and business address for invoice
Contact name and address for delivery
Mobile number for receipt of tracking information.

Shipping and Deliveries


All platforms are made to order and we aim to get your platform to you within 7 working days for plain white or Under the Sea Print. Bespoke prints carry a 21day lead time as we have to send them off to our print supplier. If we able to fulfil your order sooner, you will receive notification from us.

Please provide a mobile number text along with your order and you will be sent a text message from our delivery service provider Parcelforce along with tracking information.

Yes, below you’ll find a video guide to making your platforms. Please email info@poolplatforms.co.uk for more details

We ship worldwide, please contact us with your order quantities and delivery address and we will be able to obtain a shipping

Payment Terms


Unless you have agreed credit terms with us, we require payment upon receipt of your invoice.

Any branded platforms made to order will require a 25% non-refundable deposit payment prior to the order being started.

Printing Guidance


We offer our own Under the Sea print free of charge. For all other bespoke printing service here is what you need to know;

Yes, you are able to fully brand your platforms with your own company logo or images. Please see our gallery for design inspiration.

There is an additional charge for printing and it doesn’t matter if you print a simple logo or a 360wrap design, the cost is the same.

Yes, for a standard size platform CLICK HERE and for a large size platform CLICK HERE. Please ensure artwork is exported as vector or at 300dpi CMYK with all text outlined.

All print files should be provided in a vector format to avoid quality loss.

Most vector files end with .ai or .svg, however, sometimes PDF can be vector. If you are unsure whether your PDF is a vector please forward your files to info@poolplatforms.co.uk and include your order reference number.

Most standard image formats are rasterized which means they have a set width and height. Stretching a rasterized image beyond its set width and height will cause the overall image to lose quality. With a vector however every part of the artwork is done mathematically with lines and shapes meaning that it can be stretched to any size without quality loss.

If you have print ready artwork, please forward this to —@—–. If your file exceeds 20mb please use www.WeTransfer.com

Looking after your platform


Storage and care of the platform is important, We advise that you download our user guide and follow the section ‘storing and maintenance’ for further details.

DOWNLOAD THE USER GUIDE HERE

Yes, your platform should be regularly inspected for inspected for damage that may limit the safe use or longevity of the platform and any fixings can be upgraded when required. Please see our shop for all parts available.

Health and Safety


Yes, Platforms are intended for safe use under adult guidance and customers are advised to follow the detail and safe use section within our user guide

DOWNLOAD THE USER GUIDE HERE

Yes, platforms have been independently tested to assess for weight loading and build quality by aleading testing and certification body under The General Product Safety Directive 2001 I 95/EC.

All materials are waterproof and the platforms have been fully load and chemical tested for use in the specific environment it is intended for.

We advise that all users of the platform undertake their own risk assessment and that a copy of this along with our user guide is distributed to all users and carers of the platform.
We advise that correct manual handling assessment is reviewed and that 2 people attend to the
large platform when lifting in and out of the water.

Please ensure that a risk assessment for lifting and platform use is in place dependent on your
specific pool surrounds and design.

Please note; the platforms are intended for use within a swimming teaching environment. As such, and when In use, please ensure that a suitably responsible person is in attendance at all times.

Please ensure all students are aware of the pool depths when not standing on the platform.

Replacement Mesh


So long as the platform frame is in good condition, we can easily provide you with replacement mesh.

It is relatively easy. We have produced a video guide to help you.

Warranties


Platforms are covered by a 2 year manufacture guarantee. This does not cover general wear and tear.

If there is a problem with the goods, please notify us by email or in writing within 7 days providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

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